Good employees can be hard to find. As a result, when companies find people with the right skills and work ethics, they tend to do all they can to keep them on for a long time. Doing this usually shows that they are valued as employees and encourages their career growth. One excellent way to retain employees is to create opportunities that encourage their career and personal development.
In our last post, we took a look at customer service and the important role it plays in the overall customer service strategy of a business. We also considered five benefits of good customer service. We concluded that in general, customer service is good for business. But how do you create a profitable customer service strategy for your company? In today’s post, we discuss seven steps to creating a profitable customer service strategy for your business.
Great businesses are built on good customer service. As you’ll probably agree, getting people through the door in business is essential to success. However, keeping clients and turning them into loyal repeat customers is a whole other challenge.
Being grateful is a conscious act. As a matter of fact, it’s an attitude that requires practice and nurturing. As the year gradually winds down, you may start to wonder if you have reasons to be grateful. Perhaps you’ve reviewed your initial goals for the year and found that you’ve barely achieved any of them. Or maybe you lost a dear friend or a loved one. Or maybe things have just been really tough this year. Regardless, we’d like to encourage you not to despair.
In our last post, we took a look at the subject of leadership, what it means and its benefits. In today’s post, we will continue our review of the subject of leadership and consider some of the essential qualities of leadership.
Dr. John C. Maxwell is an American Author, Speaker and Pastor who has written at least 17 books on the subject of leadership. As you may also know, he is credited with authoring the quote our post topic is based on. He said “Everything rises and falls on leadership but knowing how to lead is only half the battle”. We love this quote because it stresses the importance of leadership and the simple fact that nothing works without good leadership.
Time is precious. As we grow older and take on more responsibilities, most people come to the conclusion that they must find ways to manage time effectively. This realization most often comes as a result of not having enough time to do the things that need to be done. So in a bid to become more productive, they begin to explore effective time management techniques.
The ability to build great relationships in the workplace is an essential skill today. As a matter of fact, having a great relationship with coworkers and upper management may be the single factor that gets one a promotion instead of another equally qualified colleague.